REFUND POLICY
Returns and Refunds
Do to the pandemic, we have extended our return policy to 30-days from the date of delivery to return an item. To be eligible for a return, 1) Your item must be in the same condition that you received it, with tags, and in its original packaging. 2) You will need the receipt or proof of purchase. The proof of purchase can either be mailed with the product or scanned with the Product Return Information Petition email. 3) Create a Product Return Information Petition. 4) Return product to the store.
To start a return to receive a refund, you must first contact us via email at daspot.co.111@gmail.com and create a Product Return Information Petition stating the following:
Name: Janet Doe
Order #: 10000
Delivery Date: 12/31/2020
Product: Wine Glass
Reason for Return: Glass was damaged during delivery
*The proof of purchase/ Invoice can be scanned and sent with petition via email.
Second, return item to:
DaSpot.co
4504 Tree Terrace Parkway
Austell, GA 30168
*The proof of purchase/ Invoice can be mailed and sent with the returned product.
Return shipment costs are the responsibility of the customer to offset the charge of a restock fee. Once the item is received and reviewed with the Product Return Information Petition, it would them be determine if the return is eligible for a refund.
After receiving your returned item and reviewing the petition, it has been determined that you are eligible for a refund monies will be credited along with a return shipping fee of back to your original payment method.
If it is determined that a refund will not be issued, you will be notified in writing the reason why and only credited a the return shipping fee.
*Items sent back to us without first crating the Product Return Information Petition refunds will be delayed until petition is created.
*If item has been placed on sale/discounted/clearance at the time of the refund, the original price will still be credited back to the original payment method(s).
You can always contact us for any return question at daspot.co.111@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as toothbrushes). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Customers are allowed one (1) free exchange, up to30 days after delivery of the original item. The exchange must be of equal or lesser in value. Any remaining balance will be refunded to the original payment method. An Item Exchange Request Form must be created via email before any exchange can be honored.
*Any additional exchanges will be charged an exchange fee of $10.
To start an exchange, you must first contact us via email at daspot.co.111@gmail.com and create an Item Exchange Request Form stating the following:
Name: Janet Doe
Order #: 10000
Delivery Date: 12/31/2020
Purchased Product: Wine Glass
Product Price: $40
Item to be Exchanged: Tea Kettle
Exchanged Item Price: $30
Second, return item to:
DaSpot.co
4504 Tree Terrace Parkway
Austell, GA 30168
Return shipment costs are the responsibility of the customer. Once the item has been received the Item to be Exchanged will be sent to the customer and any remaining balances will be credited back to the original payment method.
*If an Item to be Exchanged with a product from the vendor CJ, the order will be placed by DaSpot.co once the Purchased Product is received.
Review Shipping for more information regarding shipping policies by the vendor CJ.